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Help for hotels web pages

Click a topic below to quickly find the help you want.


Hotel search page

Keyword searches
If you know one or more words in an hotel name, type the word(s) in the "Name" box. For example, you might type "Oro" to find "Hotel Playa de Oro".

Selecting a location
In a city, which indicates that you want to find an hotel located in or near a city. In the "Location" listbox select the city name. For smaller cities that not included in the list because don't have hotel listed in our database, you may want to type the name of a larger city nearby.

Hotel categories (star ratings)
A hotel's star rating is an indicator of the general quality of a particular hotel. In the "Category" listbox select the start rating desired for your accommodation. Take note that star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every property with a particular star rating.

Travel dates
Set the dates you planned stay in the hotel. This information it's important for the booking process and allow us to display the reservation rates. Set the hotel arrival day in "Date-In" box and you hotel departure day in "Date-Out" box.

Booking multiple rooms
To book multiple hotel rooms, select the desired number of rooms from the "Rooms" dropdown box. You will be asked to specify the number of adults and children that will be staying in each room.

More search options
Select the check boxes for search only the hotels that have the features, facilities or services of your preference.


Search results page

Search results overview
Each search result typically includes:

  • Hotel name/Category
  • Location/Province
  • A brief description of the accommodation
  • Reservation rates and info

Click the accommodation name, photo, or "More details" to see additional information about a particular accommodation. If you have entered dates click "Book it" next to the option that interests you.

Changing your search
Modify your search with the help of the "Change results" table in the left side of the search results. Change information in this table and click "Search" button. If you have not entered dates and would like to check actual rates for specific dates fill the "Check-in" and "Check-out" boxes.


Detailed information page

Viewing hotel information
When you click an hotel name or "More details" on the Search results page, we will display information specific to that accomodation. Some hotels are more detailed than others, but basic information is available on all hotels. Most accomodations include:

  • Hotel name/Chain
  • Description of the hotel
  • Hotel/Room facilities

Some hotels may also include photographs, map location, attractions near to the hotel that you can visit, phone numbers, price range, check-in and check-out times and others.

Room rates and booking table
This table show the hotel rooms and the reservation cost for the dates set by you. The days range is displayed at the top of the table, you can change this dates by click "Select new dates and/or travelers". For make the reservation click on "Book it" button.


Booking page

Review the hotel details
Display information about the selected hotel. This information include: Hotel name, Category, Address, Chain and your checkin and checkout reservation dates.

Review the rate details
Display information for you hotel reservation rates.

Add cancellation waiver
Here you can add the cancellation waiver. This option protects you from fees associated with cancelling hotel reservation. To add check "Hotel reservation + Cancellation waiver" option, at the right side will display the new price for reservation.

Personal information
To make effective the hotel reservation you may supply your personal information for our reservation agents. The personal information collect in this page will be protect according to our Privacy Statement.

Is this enough information? YES! Back to previous page | NO, I need contact customer support

With Topcuba.com, you\'re guaranteed customer support 24 hours a day, seven days a week. You can send us e-mail for help at any time. If you have any questions or concerns about your travel, our service representatives will be ready to assist you.

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For quick answers to your questions, send us an email or leave a message in our voice mail at (+1) 786-2043180.

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